Duravit D-Neo Rimless Close-Coupled WC 200209

Returns Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bathroomguru@wantai.com. Please note that returns will need to be sent to the following address: 25 Changi South Ave 2, Singapore 486594.

You can always contact us for any return question at bathroomguru@wantai.com.

Shipping

We understand that receiving your orders on time is important to you and that's why we have created a delivery system that is both efficient and convenient. Our default delivery time is set to be between 3-5 working days, so you can expect your orders to be delivered within that timeframe.

However, we understand that life can sometimes get in the way and that's why we offer the option to hold and reserve your delivery for up to 6 months. This feature is perfect for those who are undergoing a house renovation and need to match their delivery schedule with their renovation timeline. Simply let us know when you would like your delivery to be made and we'll make sure it arrives at your doorstep at the right time.

We believe in providing our customers with the best possible experience and that's why we have put this delivery flexibility in place. Whether you need your delivery quickly or want to plan ahead, we are here to help.

Thank you for choosing us and we look forward to delivering your order soon!