Welcome to the Frequently Asked Questions (FAQ) page of Bathroom Guru, your go-to online store for all your bathroom needs. We understand that shopping online can be overwhelming, which is why we have compiled a list of frequently asked questions to help you navigate our store and make informed decisions.
Here, you'll find answers to some of the most common questions our customers ask us. If you have any other queries or concerns, please feel free to contact us via email, phone, or live chat, and we will be happy to assist you.
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- Commonly Asked Questions
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
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Commonly Asked Questions
We accept a wide range of digital payment methods including Visa, Master, Amex, GrabPay, Shopback Pay, PayNow. For other payment methods such as bank transfers, please chat with us to arrange. We accept cash-on-delivery for self-collections only.
All deliveries will be done via our in-house delivery team.
We also allow for self-collections at our warehouse address on weekdays only, please chat with us beforehand and we will provide you with the available pickup timings. No pick-ups are available between 12-2pm.
We allow for flexible shipping dates for up to 6 months from your purchase date.
Buying from us gives you the peace of mind that your delivery will be held until your renovation date, ensuring that everything arrives at the right time. Other stores may only allow for a short window of delivery, often within 3-5 working days, which may not align with your renovation schedule. By choosing us, you have the flexibility to have your items delivered when it is convenient for you.
In the event you have not received your order, kindly drop us a message indicating your order number.
Our showroom is located at 25 Changi South Ave 2, #02-00 Singapore 486594
